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The Service Design Podcast

The service design podcast brings stories and inspiration about service Design and related projects to your ears.
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Now displaying: 2019

The Service Design Podcast is hosted by David Morgan and Stina Vanhoof from Knight Moves in collaboration with the Service Design NetworkIn this podcast we have conversations with Service Design practitioners from around the world. We love what we do and we love to hear experiences from others.

Nov 27, 2019

Waw! What a great edition this year's conference! It was great to meet the familiar faces again, but also many new inspiring people.

We walked around with our microphones again and bumped into many interesting designers from all over the world.

We talked to the organisators of this year conference and the organisers of the 2020 edition in Copenhagen. We already had a quick chat with some of the service design award winners. Off course we will invite them for a longer interview again later this year! We talked to many speakers, fellow podcasters, volunteers, etc.

We hope you enjoy this episode and relive the conference!

Sep 23, 2019

You heard Chris Ferguson (Founder of service design agency Bridgeable) on this podcast before. We spoke to him as a visitor of the Service Design Global Conference, as a regular guest, as a winnen of and SD award and now as an organiser of the conference in Toronto.

As always, Chris has many valuable insights to share and will get you excited for this year’s edition of the conference.

Sep 6, 2019

In anticipation of the Service Design Global Conference in Oktober we spoke to Shannah Segal, one of the local organisers of the conference.

Shannon is Senior Manager, Experience Design at Ontario Digital Service and was Principle, Design and Research Director at Usability matters.

Listen to find out about the theme of the conference, what to look forward to and where to visit in Toronto.

Jul 30, 2019

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit for professionals. We spoke with Victoria Dobbie, project manager at sub-brand Playmobil Pro. She introduced us to the tool and the process of designing and bringing it into the market. 

Jun 26, 2019

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the way we work. In order for people to keep up we will need a very different set of skills, particularly those that are unique to humans: imagination, creativity, curiosity, emotions and social relationships. How will we bring this skills transition into our jobs, and which implications will this have for employees, employers and organisations?

In our 34th episode of our podcast you can listen to the ARENA round table discussion, i.e. an interview with the speakers of the evening and questions from the audience.

May 3, 2019

Tesco Bank and Modern human won the ‘best in private sector’ service design award for their project Phoenix. We spoke with Amjid Rasool, head of service design at Tesco Bank and Paul-Jervis Heath from the Service Design agency Modern human. Together with their whole team they redesigned the customer complaint experience of Tesco Bank clients.

Read the whole story 

 

Mar 18, 2019

Fjord en West Midland Police won the award best in public sector for their project ‘Developing a police force’s digital experience for citizens’. We spoke with Giulio Fagiolini, who is visual design at Fjord and Kostja Paschalidis who was senior service design at Fjord and is now working as a freelancer.

Feb 12, 2019

Innovationsguiden won the Professional Non-Profit/Public Sector award. Innovationguiden is an ongoing project that aims to support and reinvigorate the Swedish public sector in collaboration with citizens through service design. This was done by providing various forms of support to municipalities, county councils and regions to work with user-driven innovation in their development work.

Jan 22, 2019

Cork County Council is the second largest local authority in Ireland. They offer over 600 services to the civilians of Cork. This means they have an all-time challenge to deliver the best possible services for their customers. A few years ago, they came across Service Design, and started experimenting. They formed the Service rePublic team, and never looked back since.

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